As a BI Consultant at Heyde AG, I play a pivotal role in enhancing business intelligence solutions tailored to meet client needs. Heyde AG is renowned for its innovative approach in delivering data-driven insights to businesses.

• Collaborating with clients to understand their business challenges and translate them into actionable business intelligence strategies.
• Developing and implementing data analyses, data collection systems, and other strategies that optimize statistical efficiency and quality.
• Designing dashboards and reports that present insights in an engaging and user-friendly manner.
• Conducting workshops and training sessions for clients to improve their analytical skills and ensure effective use of BI tools.
• Assisting in the evaluation of existing BI tools and recommending improvements that align with industry best practices.
• Achieving significant improvements in data reporting accuracy and reducing decision-making time for clients through the integration of advanced analytical models.

HAIR & SKIN, located in Winterthur, Switzerland, is a leading company specializing in hair and skin care products. In my role as Lead Business Intelligence, I was responsible for overseeing key business intelligence initiatives, ensuring the organization was equipped with timely and accurate reporting to drive strategic decisions.

• Managed all reporting needs across the organization, focusing on the delivery of insightful information to stakeholders.
• Oversaw the development and enhancement of data products, specifically leveraging Business Intelligence tools and optimizing Data Warehouse structures to improve visibility and accessibility of information throughout the company.
• Drove the innovation of data solutions including Customer Data Platforms, predictive analytics, and reverse ETL processes to promote data-driven operations.
• Led a skilled team of data professionals, fostering a culture of continuous learning and implementing best practices in business intelligence.
• Collaborated with technical teams, particularly within the Salesforce ecosystem, to ensure data architecture was robust and aligned with business objectives.
• Regularly presented key performance indicators (KPIs) and insights to C-level executives, providing summaries of organizational performance and identifying areas for improvement.

As a Senior Data Analyst at HAIR & SKIN, a leading company in the beauty sector, I played a pivotal role in enhancing data-driven decision-making and operational efficiency within the organization.

• Led numerous organization-wide projects aimed at streamlining processes, resulting in improved communication and resource planning.
• Developed and maintained a cloud-based Data Warehouse using tools such as dbt, Fivetran, and BigQuery, ensuring high performance and scalability while guiding team members in skill development.
• Actively participated in a dynamic analytics team to address urgent data inquiries, providing timely and impactful insights to stakeholders.

At bestsmile, a prominent dental services provider based in Winterthur, I served as the Business Insights Lead and Business Intelligence Architect, focusing on enhancing data-driven decision-making across the organization. My role encompassed a variety of critical projects and responsibilities:

• Identified solution requirements and use cases to analyze operational business challenges, ensuring that our data strategies aligned with the company's objectives.
• Acted as the project manager and primary contact for the implementation of a company-wide Business Intelligence (BI) system, driving the adoption of data analytics tools and methodologies.
• Conceptualized and designed the data architecture for a data warehouse that facilitated effective integration with the BI system, enhancing overall data accessibility and utility.
• Processed BI use cases across various BI tools, including Looker, Tableau, Power BI, and Dundas BI, to determine the best fit for the company's analytical needs.
• Implemented a fully automated data pipeline, integrating all source systems into a centralized data warehouse, thus streamlining data collection and reporting processes.
• Built, modeled, and cataloged a data warehouse using Google BigQuery in conjunction with dbt (data build tools), enhancing data governance and accessibility.
• Delivered training and support to the internal data hub team within the Data Engineering Unit, fostering a culture of innovation and continuous learning.

At bestsmile, a leading company in dental care solutions, I served as a Retail Analyst and Operations Lead, where I was central to enhancing retail operations.

• Acted as the main retail stakeholder, representing business requirements with the Salesforce Development Team, ensuring alignment on priorities and deliverables.
• Led retail-specific and cross-sectional KPI tracking and reporting, providing critical insights for decision-making.
• Engaged in advanced reporting activities by utilizing scripting languages such as R and Python, enhancing the data-driven approach within the organization.
• Planned and successfully launched an internal knowledge management system using Salesforce Community Cloud, fostering better collaboration and information sharing.
• Managed and supervised a small team of Retail Operations Trainees, mentoring them while driving operational excellence.

As an Operations Intern at Bestsmile, a leading player in the dental industry, I was responsible for managing and supervising critical operational tasks across multiple dental offices in Switzerland.

• Managed process controlling utilizing Salesforce and the appointment management tool, ensuring streamlined operational workflows.
• Conducted initial touchpoints in Salesforce reporting, aiding in the development of comprehensive reporting metrics.
• Took charge of shift and absence planning for a total of 14 operational dental offices located in Western and Southern Switzerland, which represented half of the company's revenue and staffing.
• Actively participated in Salesforce sprint meetings, where I contributed to the definition and oversight of Salesforce update features, thus enhancing our organizational efficiency.