• Reduced project completion time by 15 minutes by redesigning the direct mail software workflow for schools and non-profit organizations.

• Improved user satisfaction by 29% through conducting 20 usability tests, gathering critical insights.

• Ensured smooth implementation of design solutions by collaborating with project managers and engineers.

• Identified gaps in the field of chatbot design for peer assessment through a comprehensive literature review.

• Developed a research proposal and created 2 chatbot designs to improve the assessment process.

• Collaborated with an engineer to build chatbot user interfaces, conversation flows, and scripts.

• Boosted the System Usability Score (SUS) from 65 to 80 (23% increase) by redesigning webcam software following 20 usability tests and user interview.

• Improved the K-12 onboarding process by analyzing contextual user research and usage data from 6 U.S. school districts and developing 3 key personas.

• Enhanced usability for over 10,000 global users by redesigning the information architecture and UI components of a digital signage content app.

• Increased user satisfaction by 25% by redesigning the invoice recognition app for financial professionals.

• Created Figma prototypes and conducted 6 usability tests, contributing to overall product enhancements.

• Proposed a minimum viable product (MVP) by assessing 10 competitor and identifying industry trends.

• Created a Python automation script enabling users to transform Nike's 10,000+ apparel fabric data from PDFs into editable text files, simplifying data processing.

• Enhanced data accuracy by automatically removing redundant spaces and adding missing material text during the PDF-to-text file conversion process, streamlining data preparation.