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Lydia Rajkumar
Data Analytics and Product Development ExpertPreferred skills to work with
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About
As a motivated professional with a strong foundation in data analytics and product development, I excel in leveraging data to drive product success and optimize customer experiences. Here's a summary of my qualifications and services offered as a freelancer:
- Professional Background: Experienced in working with diverse teams at Zopa, where I focus on customer-centric product optimization. I am dedicated to ensuring alignment with innovation and customer satisfaction within the products I help develop.
- Key Skills:
- Data Visualization: Proficient in Tableau for creating impactful dashboards that provide insights for strategic decision-making.
- Data Management: Advanced SQL skills for building complex queries, data analysis, and reporting.
- User Experience Monitoring: Expertise in using Amplitude to track user interactions and improve app performance.
- Technical Proficiency: Proficient in XML and familiar with Python for automation and data analysis.
- Approach: I prioritize accountability, strategic insight, and collaboration to deliver comprehensive solutions that enhance both business value and customer satisfaction.
- Industry Knowledge: My robust understanding of project management and analytical techniques equips me to propose and execute effective projects tailored to customer and business needs.
I am passionate about transforming data into actionable insights and look forward to leveraging my skills in freelance opportunities that foster innovation and growth.
I am excited to collaborate on projects that require data-driven strategies and enhance user experiences.
Experiences
As a Product Associate at Zopa, a leading UK fintech organization focused on lending and financial services, I specialize in leveraging data to optimize product performance and customer satisfaction. This role involves generating key insights derived from complex datasets and collaborating closely with cross-functional teams to enhance user experience.
- Generated and delivered regular key insights from data to inform product development and strategic initiatives.
- Collaborated with data engineers and product designers to ensure the best possible customer experience.
- Responsible for designing, maintaining, and monitoring critical metrics through Tableau dashboards, and executing queries for stakeholders.
- Engaged in new project initiatives and crafted compelling proposals for stakeholders, highlighting potential enhancements to both customer and business value.
At QBE Insurance, a leading global insurer and reinsurer, I served as a Rulebook Author from February 2021 to August 2022. In this role, I was responsible for:
- Developing new specifications for a range of insurance products using XML in Rulebook, enhancing product accuracy and usability.
- Collaborating with business stakeholders to offer support in maximizing the potential of the Rulebook, ensuring effective communication and alignment with business objectives.
- Identifying and monitoring the Rulebook to manage the connection between business needs and the deployment of any updates to the system efficiently.
- Reviewing the risks associated with current products, implementing strategic solutions, and providing actionable recommendations to senior leadership and stakeholders, which helped in driving informed decision-making.
At Liberty Specialty Markets, a leading global specialty insurance and reinsurance group, I served as a Configuration Analyst from August 2020 to February 2021. My role involved:
- Creating and managing the development of new product specifications in preparation for configuration using XML in the Rulebook system.
- Overseeing changes in specifications for existing products, including drafting necessary documents and developing user interfaces to enhance usability.
- Ensuring the accuracy of all calculations and documentation within the Rulebook software, aligning them with the information provided on the Rulebook website.
NCS The Challenge is an organization that engages young people in meaningful social action projects, fostering personal growth and a sense of community. As a Senior Mentor, I played a pivotal role in guiding and supporting youth participants throughout their engagement with the program.
- Oversaw the mentorship program, providing leadership and direction to a team of mentors.
- Developed and implemented training workshops to enhance mentor skills and ensure effective participant engagement.
- Fostered positive relationships with young people, encouraging their personal and social development through hands-on activities.
- Facilitated group discussions and activities that promoted teamwork, communication, and problem-solving skills.
- Evaluated participant progress and provided feedback to help them achieve their goals.
- Achieved a 90% participant satisfaction rate, significantly improving retention and engagement in the program.
As a Sales Assistant at Co-op, a renowned supermarket chain known for its commitment to community engagement, customer service, and high-quality products, I contributed to the smooth operation of daily sales and customer interactions.
- Assisted customers in locating products and provided information on promotions and offers, enhancing their shopping experience.
- Maintained a clean and organized sales floor to maximize product visibility and accessibility, ensuring compliance with hygiene and safety standards.
- Processed transactions accurately at the cash register, managing cash flow and providing correct change while minimizing errors.
- Collaborated with the inventory team to restock shelves and manage inventory, helping to ensure product availability and variety.
- Received positive customer feedback for exceptional service, contributing to an increase in customer satisfaction and repeat business during my tenure.
Education
Achieved A Levels in Mathematics (A), Biology (B), and Chemistry (B) at Woodford County High School For Girls. Throughout the educational journey, excelled in the sciences and developed a strong foundational knowledge in Biology, Chemistry, and Mathematics. Alongside academic commitments, actively participated in athletics and netball, showcasing teamwork and leadership abilities. Contributed as a Peer Mentor, providing support and guidance to fellow students, demonstrating strong interpersonal skills and a commitment to helping others. Achieved outstanding results in GCSEs, including 1 A*, 7 A's, and 2 B's.
Loughborough University is highly regarded for its Chemical Engineering program. Throughout my studies from January 2016 to December 2019, I engaged in various projects that enhanced my practical and theoretical understanding of chemical processes and systems. My education featured rigorous coursework combined with hands-on projects, equipping me with a strong foundation in both technical skills and analytical thinking. These projects often emphasized sustainability, process optimization, and innovative solutions in chemical engineering, aligning with contemporary industry challenges. Furthermore, I actively participated in group discussions and collaborative projects, which fostered teamwork and communication skills, essential for success in engineering environments.