As a System Administrator at Zewail City of Science and Technology, a pioneering academic and research institution in Egypt, I was responsible for overseeing and maintaining a comprehensive IT infrastructure. This role involved a wide range of duties, including:

• Managing and operating Windows Servers (2016-2022), Windows IoT, Linux Server, and VMware infrastructure, including VDI.
• Administering Azure AD, Intune, Microsoft 365, Autopilot, ADDS, ADFS, DNS, DHCP, GPO, WSUS, WDS, SCCM, SCOM, and file services, as well as using ManageEngine tools.
• Developing and maintaining PowerShell scripts and modules for automation.
• Transitioning university workloads to a hybrid environment, including implementing Azure AD tenancy and migrating services to Azure and AWS.
• Implementing Azure security measures such as SSO, MFA, and Geo-Access policies.
• Configuring and managing identities, security groups, and access controls within Microsoft 365, Azure AD, and ADDS, ensuring compliance with security best practices.
• Collaborating with cross-functional teams to translate business requirements into technical solutions.

As a System Consultant at Virtual Vision (V2), specialized in high-level (L4/L5) IT support and infrastructure solutions spanning Active Directory, Microsoft 365, AzureAD/Entra-ID, Exchange Online and On-Premises, VMware ESXi vCenter, Cloud Director, and vCloud Availability. Responsibilities included:

• Provide comprehensive Level 4/5 support for advanced IT systems and applications including Active Directory, Microsoft 365, AzureAD/Entra-ID, Exchange Online and On-Premises, VMware ESXi and vCenter, Cloud Director, and vCloud Availability.
• Configuring and maintaining critical disaster recovery procedures including replication, failover, and failback for virtual machines and applications.
• Monitoring and troubleshooting the performance and availability of disaster recovery systems and services.
• Implementing Azure tenant and Hyper-Cloud solutions using AzureAD/Entra-ID and Azure AD-Connect.
• Creating comprehensive documentation for the VMware cluster, ensuring knowledge sharing and support continuity.

At ITMasr, a leading company in Digital agencies & IT consulting, I held the position of L4/L5 Support Engineer from July 2021 to December 2023. My role involved providing high-level support and crafting advanced IT solutions tailored to meet the diverse technical needs of our clients. I played a critical role in enhancing system performance, security, and reliability through strategic planning and implementation.

Key responsibilities and achievements included:

• Assisted in the design, implementation, and configuration of the company's first data center, leveraging a combination of Microsoft Systems, VMware, Cisco Network, open-source projects, Unix, and Linux technologies.
• Played a pivotal role in creating and configuring the company's Azure tenancy and Microsoft 365, establishing a seamless integration between on-premises data centers and cloud services.
• Developed and implemented the company's first Active Directory, DNS, Group Policy, Print Server, DHCP, WSUS, and WDS, significantly improving system manageability and user experience.
• Directed the installation and configuration of FreeNAS and integrated NextCloud to serve as a robust file server solution.
• Spearheaded the installation and configuration of seven ManageEngine servers, enhancing the enterprise environment's management capabilities.
• Initiated the company's premiere backup solution using Veritas and Veeam to ensure data integrity and availability.
• Oversaw the implementation of Bitdefender Endpoint Protection, delivering comprehensive security across all endpoints.
• Implemented Sophos XG firewall and facilitated inter-VLAN switching and routing over Cisco switches, markedly improving the company's network infrastructure and security posture.

During my tenure as Information Technology Manager at GIZA SPINNING AND WEAVING CO SAE, a leading manufacturing & engineering company based in 6th of October, Al Jizah, Egypt, I led a significant upgrade of the company's corporate network. This project involved enhancing connectivity and security across the head office and 24 branches nationwide, covering approximately 1000 workstations and incorporating a diverse range of hardware and software solutions.

Key responsibilities and achievements included:

• Developing a comprehensive plan to overhaul the existing network infrastructure, which lacked centralized management, robust security protocols, or an effective backup solution.
• Conducting a thorough documentation process as a foundational step, followed by designing and implementing a future-proof network topology.
• Leading the procurement and installation of essential IT equipment, including 23 HPE and Cisco switches, advanced PC configurations, and TrendMicro's worry-free antivirus software.
• Overseeing the deployment of ADDS and guiding the IT team through the domain joining process for every workstation, thereby enhancing network security and manageability.
• Implementing a suite of ManageEngine servers for comprehensive network management, covering areas such as AD management, data security, and asset exploration.
• Establishing the company's first backup solution using Veritas to ensure data integrity and availability.

This role required a strong focus on strategic planning, team leadership, and technical expertise, enabling a more secure, manageable, and efficient IT landscape.

During my tenure as Senior System Administrator at OTAK Trading & Contracting, a leading firm in the construction industry, I was tasked with overseeing and ensuring the efficient operation of the company's IT infrastructure. This role required a deep understanding of both hardware and software management in a fast-paced environment.

Responsibilities and achievements:

• Installed, managed, and operated Microsoft Windows Servers (2016-2022), Windows IoT, Linux Server, and VMware infrastructure, including VDI.
• Managed and monitored Azure AD, Intune, Microsoft 365, Autopilot, ADDS, DNS, DHCP, GPO, WSUS, WDS, SCCM, SCOM, and file services, ensuring high availability and system reliability.
• Developed and maintained PowerShell automation scripts and modules to streamline operations and reduce manual tasks.
• Collaborated with cross-functional teams to translate business requirements into technical solutions, enhancing productivity and operational efficiency.
• Played a key role in the transition to a hybrid environment, implementing Azure AD tenancy and migrating services to Azure and AWS, which significantly improved scalability and flexibility of IT resources.
• Enforced security best practices and compliance policies, safeguarding company data and assets against potential threats.
• Designed and implemented a new VDI solution, enhancing remote work capabilities and system accessibility for employees.

At Alexandria National Company for Investment and Development, I served as an Information Technology System Consultant from September 2020 to May 2021. My role was pivotal in enhancing the company's IT infrastructure, aligning technology solutions with business goals, and ensuring system reliability and security. During my tenure, I specialized in delivering comprehensive IT consultations, executing system upgrades, and providing strategic recommendations to optimize operational efficiency.

• Conducted thorough analysis and audits of IT systems to identify improvement areas.
• Spearheaded the implementation and management of IT projects, ensuring timely completion and alignment with business objectives.
• Played a key role in IT decision-making processes, advising on technology best practices and innovations.
• Facilitated the transition to modern IT solutions, enhancing system performance and security.
• Established and maintained strong vendor relationships, negotiating favorable terms and ensuring the reliability of IT services.
• Provided expert guidance and support to the IT team, fostering a culture of continuous learning and improvement.

At ORYX OIL, from September 2017 to November 2019, I took the role of System and Network Consultant, contributing to the company's information technology and network infrastructure. ORYX OIL, a leader in the energy sector, provided a dynamic environment where I applied and expanded my technical skills in system and network management.

Tasks and responsibilities included:

• Administering and optimizing server and network infrastructures to ensure high availability and performance.
• Implementing and managing security measures to protect data and infrastructure against potential threats.
• Collaborating with cross-functional teams to support IT project planning and execution, ensuring alignment with business objectives.
• Conducting regular system and network performance analyses to identify areas for improvement.
• Providing technical support and guidance to team members and other departments on IT-related matters.

As an Information Technology Site Manager at Upper Egypt For Food Industries (UEFFI), a leading company in the Food industry, I was responsible for overseeing and ensuring the smooth operation of all IT infrastructure and systems across our site from July 2016 to January 2019. My role was crucial in maintaining the technological backbone of the company's manufacturing and operational capabilities.

Key Responsibilities and Achievements:

• Led the design and implementation of comprehensive IT system upgrades to boost efficiency and security, including network infrastructure, software applications, and hardware equipment.
• Managed day-to-day IT operations, providing support and maintenance, and ensuring uninterrupted business operations.
• Played a pivotal role in the development and execution of IT strategies in alignment with business objectives, leading to enhanced operational efficiency and productivity.
• Coordinated with cross-functional teams to support IT needs, ensuring seamless integration of technology solutions.
• Oversaw the IT budget, ensuring cost-effective procurement and utilization of IT resources.
• Implemented robust cybersecurity measures and protocols to protect company data and IT assets against external threats.
• Provided leadership and guidance to the IT team, fostering a culture of continuous improvement and professional development.

At ITMasr, a well-established Digital agencies & IT consulting company, I held the position of IT Consultant and Services Delivery Manager from June 2016 to July 2021. My role involved spearheading the design, implementation, and configuration of the company's inaugural data center, showcasing a proficient use of a diverse range of technologies including Microsoft Systems, VMware, Cisco Network, open-source projects, and Unix/Linux technologies.

Key responsibilities and achievements include:

• Designed, implemented, and configured the company's first data center, ushering in a new era of technological advancement.
• Successfully implemented and configured critical IT infrastructure elements such as Active Directory, DNS, Group Policy, Print Server, DHCP, WSUS, and WDS.
• Spearheaded the creation and configuration of Azure tenancy and Microsoft 365, linking the on-premises data center to cloud services.
• Installed and configured FreeNAS and integrated NextCloud to serve as a high-functioning file server.
• Rolled out ManageEngine servers across the environment, enhancing IT management capabilities.
• Pioneered the company's first backup solution with the use of Veritas and Veeam.
• Strengthened endpoint security through the installation and configuration of Bitdefender Endpoint Protection.
• Enhanced the organizational network's security and efficiency by implementing Sophos XG firewall and innovating inter-VLAN switching and routing over Cisco switches.
• Conducted comprehensive documentation of the IT environment pre and post upgrade, ensuring transparency and continuity.

At El-Fouad International Schools, located in Zagazig, Egypt, I served as an IT Systems Administrator from October 2015 to July 2016. This role tasked me with the comprehensive rebuild of the school's IT infrastructure, ensuring the deployment and efficient operation of our network and systems to support the school's administrative and educational functions.

My responsibilities included but were not limited to:

• Leading the rebuild of the school's IT environment, setting new standards for operations.
• Installing, configuring, and maintaining key systems including Active Directory 2012, TMG 2010, WSUS Server, and WDS Server.
• Performing diagnostic procedures to resolve issues related to servers, workstations, and network devices.
• Providing level one support, including running diagnostic programs, isolating problems, and implementing solutions.
• Planning and executing maintenance upgrades to enhance system reliability and performance.
• Monitoring system performance through performance logs and proactively addressing potential issues.

At Alfa Coatings, from July 2012 to October 2015, I played a critical role as IT Administrator, focusing on establishing and optimizing the company's IT infrastructure in a full-time role. Alfa Coatings, based in As-Salihiyah Al-Jadidah, Egypt, provided me with the opportunity to lay the foundation for their network and systems infrastructure, improve IT operations efficiency, and ensure robust network security.

Key responsibilities and achievements included:

• Administering Microsoft Windows Server including Active Directory, Microsoft Exchange 2010, TMG 2010, and ISA 2006.
• Designing and implementing the company's inaugural network and systems infrastructure.
• Diagnosing and resolving hardware and software issues across servers and workstations.
• Providing technical support and assistance for computer hardware, software, operating systems, networks, printers, scanners, servers, and CCTVs.
• Ensuring optimal system performance through planned and performed maintenance upgrades.
• Handling technical support inquiries as the first line of support, ensuring user satisfaction and resolution of technical issues.
• Maintaining server and network component performance, including troubleshooting and necessary adjustments or replacements.